Switching
Nobody starts a courier firm on paper. Bringing your customers over takes ten minutes.
You're on something already — a TMS, a route planner, an exchange and a spreadsheet, or all four at once. So you export what you've got, drop the file in, and your accounts are there. Where the button is in each one is further down this page.
One thing that's different for couriers, and worth knowing before you start.
Most courier software doesn't hold a customer list the way a trade app does — it holds jobs. So what comes out of an export is usually a row per delivery, with the account name and address sitting on it, not a tidy address book. That's fine, and it's what we expect. Vanround reads the jobs file, works out which columns are the account, the contact and the address, and builds the customer list out of it — collapsing the same account appearing on two hundred rows into one customer. You don't need to make a customer list first.
How it goes
There's no template to fill in and no columns to rename. Whatever your current system spits out is what you upload.
Export from what you're on
Every one of them can do it, though some bury it and a couple do it badly. The exact clicks for the common ones are in the table below.
Drop the file into Vanround
CSV or Excel, whatever came out. You don't need to tidy it, rename the columns, or delete the rows that aren't customers — the totals row at the bottom, the blank lines, the title rows some systems put above the headings. It's on the dashboard rather than the phone, under Customers → Import from a spreadsheet, because a spreadsheet lives on the office computer.
It works out which column is which
Including the ones nobody could guess from the heading. It arrives as a first guess with the reason for each mapping next to it, and every column is editable — you're the only person who knows what your own column names mean.
You see exactly what it'll do, before it does anything
A dry run first: how many customers it found, which rows it merged, what it's going to skip and why. Nothing is written until you say go.
Getting your data out — where the button is
The clicks, so you don't have to go hunting. Their own instructions are linked where they publish them, and where they don't, this page says so rather than guessing.
| If you're on… | Do this |
|---|---|
| Detrack | Jobs → Search Jobs, set the date range, tick the box at the top of the left-hand column to select everything, then Export → Excel or CSV. Collections come out separately: Jobs → Calendar, click the date, then the Collections tab and Export. If you run both, take both files and import them one after the other. — their guide |
| Onfleet | The down-arrow icon in the toolbar, or just press E. Set the filters, click Download. The CSV doesn't appear straight away — it's emailed to you as a link a few minutes later. Worth knowing before you start: one export covers a 32-day window, so a year of history is a dozen exports rather than one. Send us the lot and we'll take them in order. There's also a 50,000-task cap per export, which you will not hit. — their guide |
| OptimoRoute | Routes and planned-route summaries export to Excel (.xlsx) from the Export section — there's a whole part of their help centre for it. They also export to Garmin, TomTom and Navigon formats. Those are for a satnav, not for us — take the Excel one. — their export guides |
| Spoke Dispatch formerly Circuit for Teams |
Ask them, and we'll help if it goes nowhere. They publish a clear guide for getting a spreadsheet in and we can't find one for getting your data out — which isn't the same as it being impossible, just undocumented. If you're on it, email support@spoke.com and ask for an export of your stops or customers. If they say no, tell us — that's worth knowing about a system holding your accounts, and there are other ways in. Circuit renamed itself Spoke in October 2025, so older links and articles still say Circuit. |
| Track-POD | From the Orders overview you can push tracking IDs and links out to Excel, and the Reports button gives you order documents. Being straight about this one: what's documented is closer to a tracking report than a clean list of your accounts. It may still be enough — a row per order with the customer on it is exactly the shape described at the top of this page. Send what you can get and we'll tell you honestly whether it carries what we need. — their help centre |
| MiTransit | There's an Export button on the jobs board. We've seen it on a live board but not what it produces, and they publish nothing about it. If you're on MiTransit, export a week of jobs and send it over — we'll tell you exactly what it carries, and it costs you one click to find out. |
| A spreadsheet | Send it as it is. Ours reads the awkward ones on purpose: no heading row, title rows above the headings, contacts spread across columns or down rows, semicolons instead of commas, a TOTAL line at the bottom. If you've been keeping it by hand, it's probably closer to importable than anything a system would give you. |
What about Courier Exchange, or the exchange you're on?
Different thing, and not where your customers live. An exchange is where you find and sub out loads; your accounts are in whatever you raise the job in. Export from that. Integrating with the exchanges is on our list as a real piece of work rather than a claim — it's not part of moving your customers across.
And about your drivers
The bit people forget when they're picking a system.
Your drivers have already learned one app. Asking them to learn a second is the actual cost of switching, and it lands on them rather than on you. So the driver side is deliberately small — a list of the day's drops, tap one, take the photo, get the signature, done. Works with no signal and sends when it's back, which on a rural run matters more than any feature on a comparison table. Nothing about a driver's position is collected, and that's in our privacy policy rather than just said here.
Stuck on the export?
Send us whatever you managed to get out, even if it looks wrong. We've built this against fifteen different shapes of file and the messy ones are the normal ones. If your system won't give you anything at all, say so — that's worth knowing about it, and it's not the end of the road.
Bring them with you
Export, drop it in, check what it found. Ten minutes, and nothing is written until you say so.
Talk to us about switching